Refund & Returns Policy

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns must have an RA# which, if eligible, we can provide via email, once we have all the required information. This RA# email will have all the proper return instructions. Please forward your request to info@dumbbellsdirect.com

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dumbbellsdirect.com

Sale and Discontinued Items (if applicable):
Only regular priced items may be refunded, sale items and discontinued items, cannot be refunded. 

Cancellations:

Any order that is canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees.

 

Contact Information:

Contact Phone Number:  (800) 931-1667

Contact Email:  info@dumbbellsdirect.com

Mailing Address:  23133 Woodward Avenue # 117 Ferndale Michigan 48220