We purchased dumbbells from the site after they went out of stock on Amazon. We will ALWAYS purchase from the website going forward.
About a week after we bought them, we got a call of a staff member, informing us that there was a back order of the dumbbells, and that it would be about a month or two before we would get our order, but that if we didn’t want to wait, they would issue us a full refund, and a coupon for if we ever decided to order again from the site. We decided to wait, as we wanted all our dumbbells to match. About a month went by, and I sent an email just to follow up, I received an email a day later, saying they would look into our order and email us back within a week.
Two days later, we got a call that our order was ready to ship and wanted to confirm our address, just to make sure nothing changed, we did and all was great.
Then, they day they were supposed to arrive, we get an email from FedEx saying there was a problem with the delivery, saying that the address was incorrect. I was at work, and was going to check the issue when I got home and in front of a computer (you can only do so much on a cell phone) Not an hour later, I get a call from customer service, they had been informed that there was an issue with delivery, they wanted to confirm our address, and I did. I also mentioned that this happens sometimes, if it’s a new driver to the area, delivery people will sometimes try to deliver my apartment’s deliveries to the condos next door, and they’re gated. And I told him I think that’s what happen. The man on the phone took note of that, and said he would call FedEx himself and get it straightened out. He did. And we got our dumbbells the next day AND a phone call just to make sure they arrived safely and undamaged.
In a day and age where good customer service is rare, this company knows how to do it right. They’ve gotten customers for life from us.
